EDUCATION -  Becoming a Customer Service Professional

Below is an example of the Client(s) Educational Setting using a trusted program called the Blackboard Virtual Classroom. After successfully Registering with McIntosh Staffing Agency, LLC , Individuals such as yourself, will have access to a wide variety of Client Program Opportunities to choose from and provide call center services for. Schooling is provided by the Main Platform with a LIVE instructor who will be available via webcam and chat throughout the course. Per Client, each class will have approximately 20 to 50 students; no sessions will be held on weekends or Holidays and students are not required to be on camera at any time.




Click below to watch a brief video which explains the Blackboard Virtual Classroom in great detail:



The average course tuition and fee for students attending the Client's Program Certification may range from $19.99 to $199.99; such fee may vary depending on the Client and the Client's Department chosen for services. This also includes (but not limited to) the Client's designated course start/end date and schedule; most course times take place during the hours outlined below:

  • 9:00 AM - 1:00 PM

  • 10:00 AM - 2:00 PM

  • 1:00 PM - 5:00 PM

  • 5:00 PM - 9:00 PM

  • 6:00 PM - 10:00 PM

  • 7:00 PM - 11:00 PM


Per Client; Individuals must attend class on time, every day and participate throughout the course to graduate and earn your Certification to provide services. Upon successful completion, Customer Service Professionals (also known as a CSP) will now be eligible for contracted call center services and issued an SOW (Statement of Work) prior to providing services for the Client.

Compensation for services will be deposited, using the Payroll Method of Contractors choice outlined in the contract, on the first and fifteenth of each month. Invoices are sent via email communication prior to deposit for review in the event that either party has a dispute.

Below is an example of your Blackboard Virtual Classroom Login Page; as you can see, each individual is setup for success with a well organized program to ensure top quality services are provided.


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